Refund & Cancellation Policy

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Refund and Cancellation Policy – Explore Safari Trail (Panna National Park)

At Explore Safari Trail, we aim to provide the best possible safari and travel experience at Panna National Park. This Refund and Cancellation Policy explains the terms under which cancellations, refunds, and changes to bookings are handled. By booking any service through our website https://explorersafaritrail.com, you agree to the terms mentioned below.

For refund or cancellation queries:
Email: info@explorersafaritrail.com
Phone: +91-9887842185

1. Nature of Safari Bookings

All safari bookings at Panna National Park are governed by Forest Department rules and government platforms. Explore Safari Trail is only a facilitator and not the issuing authority. Once safari permits are generated, they are generally non-transferable and non-refundable.

2. Cancellation by the Customer

If you wish to cancel your booking, the following conditions will apply:

  • Cancellations must be requested via email or WhatsApp.
  • The cancellation time is based on when we receive your request.
  • Cancellation charges may apply depending on the service and third-party rules.

General Refund Guidelines:

  • 7 days or more before safari: Partial refund after deducting service charges.
  • 3–6 days before safari: Higher cancellation charges may apply.
  • 0–2 days before safari: No refund.

Final refund eligibility is subject to forest department rules and third-party vendors (hotels, resorts, vehicle operators).

3. Cancellation Due to No-Show or Late Arrival

  • No refund for no-show.
  • No refund if late arrival leads to missed entry.

4. Cancellation or Changes by Forest Department or Authorities

Safari operations may be cancelled or modified due to:

  • Weather, natural disasters
  • Technical issues
  • VIP movements
  • Government orders
  • Forest department decisions

Refunds in such cases are based only on forest department rules. Explore Safari Trail is not liable for compensation beyond what authorities refund.

5. Refund Processing Time

  • Approved refunds processed within 7–10 working days.
  • Refund credited to original payment method.
  • Bank processing time may vary.

6. Non-Refundable Situations

  • No guarantee of wildlife or tiger sightings.
  • No refund if safari not enjoyed due to personal reasons.
  • No refund for weather discomfort.
  • No refund if guest changes schedule.
  • No refund if valid ID proof is missing.
  • No refund for violation of forest rules.

7. Tour Packages and Hotel Bookings

  • Hotel cancellation rules vary by property.
  • Some bookings may be fully non-refundable.
  • Refund depends on vendor/hotel policies.
  • We are not responsible for vendor refund delays.

8. Partial Utilization of Services

No refund if the guest ends the tour early or skips any booked service.

9. Payment Disputes and Chargebacks

Chargebacks raised without contacting us will be considered a violation. Please contact our support team first for resolution.

10. Policy Updates and Modifications

We may update or modify this Refund & Cancellation Policy at any time. Updated policy will be available on the website.

11. Contact Information

Explore Safari Trail
📞 +91-9887842185
📧 info@explorersafaritrail.com
🌐 https://explorersafaritrail.com